Congratulations on becoming part of the zero waste revolution!
Not happy with a product? No problem! We stand behind every product we sell. If you feel the product you bought within the last 30 days is not in line with your expectations, we will extend equivalent credit toward another purchase. No need to return your unused portion, but if you want your deposit back on the bottle or tin, you can return it to us and get the deposit back. To get credit toward another purchase, simply email firstname.lastname@example.org.
If you have empties to return, add a note to your next order and we’ll include a pre-paid return shipping label. Please clean and dry your empties as best you can, and send them back with caps on them in the Pono Home Essentials box with the provided shipping label. You keep any pumps or dispensers…please clean, sterilize and reuse them! Thanks for reusing your containers and living pono!